FAQ – mersidistribution

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FAQ

What does Mersi Distribution do?

We are a premier provider of safety products to all kinds of businesses, schools, nonprofits, and US government agencies. We are also contract manufacturers of private label safety products and apparel for large retailers, theme parks, among others.

Who owns and runs Mersi Distribution?

We are a family business, owned and operated by the Mersi and Wirsen families. Our family values influence the way we operate our business, from the most friendly and responsive customer service to after-sales support. Our only goal is to distribute "WOW"! We never rest until our customers are delighted.

Do you accept Purchase Orders and/or credit?

Yes. Please email info@mersidistribution.com to get set up. We will have you complete a credit application if you are requesting Net terms. We respond within 30 minutes and will have your account ready to go within 24 hours.

We are tax-exempt. Can we purchase without paying tax?

Yes! Please email info@mersidistribution.com with your tax exemption certificate and from that point on, your account will never show sales tax. If you already ordered, we can refund the sales tax once we have your documentation on file.

For products offered in cartons, how do I buy more than one?

Please click "Add to Cart" or "Buy It Now" and increase the quantity in your cart. The product listing will describe the carton/case configuration (UOM). Our top priority is to ensure you have a seamless experience when shopping with us, so if you have any suggestions or feedback, please do share them via email, live chat, or by calling us. 

Can I get free samples?

Of course. Please reach out to us on live chat, by phone or by email to request samples. 

Do you offer returns?

Please click HERE to view our FREE Returns & Free Exchanges Policy. Thank you for trusting our family business - we're here to make your experience stress-free.

Do you offer the best prices?

We continuously monitor pricing in our industry in order to ensure our customers receive the best prices from us. Many companies advertise competitive pricing, but we stand behind ours to such an extent that we offer a Low Price Guarantee: if you find better prices elsewhere, just point us to the competitor's quote/online store and we will beat it by 10%. Click HERE to complete a Beat this Price Request

When will my order ship?

We strive to ship all orders as quickly as possible. To get an accurate lead time, please check the Order Fulfillment tab on the product you are interested in purchasing.

How do you ship?

We ship via UPS and Fedex.  

 

I have some questions or need some assistance. How do I reach you?

We'd love to chat. Please message us in the live chat on our website (bottom right icon) - we respond immediately (even on weekends). You can also call us during business hours at (800) 654-0186. We are also available via email (<30min response time guaranteed): info@mersidistribution.com

I am looking for a custom program (masks, apparel, or something else). Do you custom manufacture?

Yes! We are contract manufacturers of custom masks, hand sanitizer, and apparel for major retailers, theme parks, restaurant chains, hotels, promotional companies, and others. With strong supply chains across Central America and Asia, you will not find better value on custom programs than with Mersi Distribution.

Do you ship outside the US?

We are not set up to process international orders online. However, our team has done many international orders for wholesale customers. Please get in touch at (800) 654-0186 or info@mersidistribution.com if you're outside the US and interested in wholesale ordering.

Where is Mersi Distribution located?

We are based out of Miami, Florida. However, we do have product warehoused in different states nationwide so please check each product listing for those details.